Refund and Returns Policy
Refund & Returns Policy
We want you to be satisfied with your purchase from IMR Trading LLC.
Returns
Return requests must be made within 14 days of delivery.
To be eligible for a return, merchandise must be:
- Unused and unopened
- In its original packaging
- In the same condition in which it was received
For health, hygiene, and product-integrity reasons, opened or used fragrances, cosmetics, and personal-care products cannot be returned, unless the item arrived damaged, defective, or incorrect.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery. Please include your order number and photos of the item and packaging.
Refunds
Once an approved return is received and inspected, we will notify you of the status of your refund.
Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
Shipping Costs
Original shipping charges are generally non-refundable.
Customers are responsible for return shipping costs unless the return is due to an error by IMR Trading LLC, such as receiving an incorrect, damaged, or defective item.
Final Sale Items
Items marked Final Sale or Clearance may not be eligible for return.
Contact Us
For return or refund requests, contact: